RETURN & EXCHANGE POLICY
Our return & exchange policy lasts 14 days after delivery.
Start your easy return / exchange request here --> Fitletix Return Center
A few things to know:
- We offer FREE return labels unless your order was discounted at 25% or more
- We do not offer FREE return labels if you wish to receive store credit instead of an exchange
- We currently only offer FREE return labels to USA orders
- All "on-sale" item sales are final
- Our return address: 50 Public Square | Cleveland, Ohio | Apt. 409 | 44113
Return / Exchange Info
If your requested exchanged item is not in stock we will issue you a refund in the form of store credit (no expiration).
If your requested exchanged item is of lesser value than the item you paid for, we will issue you the difference in store credit (no expiration).
All refund requests will be given in the form of store credit.
Please return the item in the same packaging as you had received it (tags, custom bag, promo cards, etc.)
If the item has a scent, or damaged in any way, we will not accept the returned item and it will be shipped back to you at your expense.
We have a 30-day warranty for all product. If anything is wrong with the product we will take care of you. We must be notified within 30 days of receiving your order of any defects or issues with the product.
Anything beyond 30 days will be considered normal wear and tear, and will not be eligible for replacement or reimbursement. We will be happy to treat a defect situation case by case.
You are our #1 priority. We will take care of you.